Experience
Hilton Worldwide (2019 - Present)
Manager, UX Design
I collaborate with product managers and business stakeholders in defining the UX strategy to drive innovation and improvements while balancing consistency and accessibility across responsive web and mobile platforms. I lead the UX design team through deliverables, from discovery to creation of user journey maps, concepts, wireframes, and prototypes. I build and strengthen relationships, collaboration, and trust among designers, front-end developers, product leaders, business stakeholders, and other cross-functional teams in multiple locations to create compelling experiences, test and validate design concepts, and maximize the achievement of corporate, brand, and hotel goals. I leverage partnerships with research, testing, and accessibility teams to elevate the usability of the hotel search and booking experience across web and mobile platforms. I recruit, develop, mentor, and mobilize a growing team of UX professionals in delivering customer value and enabling business success. I foster a culture of teamwork and collaboration, and strengthened alignment of solutions with design, content, technology, and business needs. I plan, track, and manage the successful delivery of multiple, simultaneous projects. I evaluate and improve workflows to increase efficiency and timely delivery across the agile delivery model.
Lead UX Designer
I worked to create an outstanding, user-centric Hilton.com booking experience by actively assessing and recommending improvements to the website based on customer feedback, usability research findings, and best practices. I crafted process flows, conceptual diagrams, sketches, wireframes, and prototypes to effectively conceptualize and communicate high-level design strategies and detailed interaction behaviors. I collaborated with cross-functional teams to help develop a creative direction based on user experiences and product requirements. I used design thinking activities to understand user needs, define problems, work toward solutions, and contribute to Hilton’s long-term UX strategy roadmap. I advocated for usability, design, and innovation within the team and across the organization.
AutoZone Inc. (2018 - 2019)
UX Delivery Lead
I managed day-to-day creative operations of the UX and UI design team to ensure optimal resource allocation and utilization. I collaborated with product managers, user researchers, designers, developers, and external vendors to prioritize UX and UI work and generate timelines for the completion of tasks and projects. I facilitated requirement gathering, design reviews, approvals, and feedback sessions with designers and stakeholders.
Memphis Grizzlies (2014 - 2018)
Web Design & Development Manager
I led the team of web developers who created and maintained websites for the Memphis Grizzlies including Grizzlies.com, FedExForum.com, GrizzGaming.com, MemphisHustle.com, and GrindCityMedia.com. I was responsible for the strategic planning, design, and development for each website. I created responsive email templates for multiple brands. I created and maintained HTML, CSS, and JavaScript coding standards and patterns. I collaborated with senior leadership to create the architecture, design, testing strategy, and content strategy for the Grizzlies mobile app.
AutoZone Inc. (2009 - 2014)
Web Designer & Developer
I designed user-focused web pages, mobile apps, UI, marketing graphics, emails, and other digital assets for AutoZone.com, AutoZonePro.com, AutoZoneInc.com, AutoZone.com.mx, and AutoZone.com.br. I coded responsive web pages and features using HTML, CSS, and jQuery. I managed website content and made routine updates using Oracle’s ATG Business Control Center. I collaborated with business stakeholders to create wireframes and UI designs for new website features.
Freelance Projects (2010 - Present)
UX Designer & Front-End Developer
Outside of my full-time job, I've had the opportunity to work on several freelance projects. In 2020, I had the opportunity to partner with the Downtown Memphis Commission and the Memphis Medical District Collaborative to create a website (whyweneedatma.org) to share plans and gather feedback for a Transportation Management Association. In 2017, I redesigned textmy90.com and implemented trainwithboost.com. I've also done consulting for non-profit organizations and start-up businesses.
